PrairieSons
Review Summary
- Positive: Quick, efficient service; professional, polite technicians; clear communication; problem-solving skills; reliable; good for both HVAC and plumbing; on-time appointments.
- Negative: One customer experienced a very expensive water heater replacement with subsequent issues and poor customer service, including a technician's negative attitude and an unexpected bill.
- Overall: Generally well-regarded, with a history of repeat customers, but quality of service can vary.
Reviews
View All on Google4.5
(172 reviews)
HarborCity E
February 15, 2025
Our heat went out, we called Frank at PrairieSons. His crew came same day and fixed our issue quickly Professional and trusted business Thanks for everything
FutureKey
Clear communication, experience and polite professionalism was my first impression upon contacting this vendor. I had a number of hvac and plumbing issues last month that needed to be addressed and the technician (L.V.)? nailed it every time with his problem solving abilities, proactive suggestions, relevant experience and ability to answer questions as he clearly knew what he was talking about. I will definitely call Prairie Sons first the next time I need help. You are very much appreciated for what you do. Thank you!
Mike & Jill Boyd
We had preventive maintenance done on our furnace. The service tech, Michael called when he was on his way as requested. He was polite, cleaned and checked the furnace, and answered questions I had regarding the furnace we have. He was helpful and personable. It’s apparent that he likes his job and the company he works for. Prairie Sons hasn’t disappointed us yet, and we love their $99 preseason clean and check.
Joey Clark
The service was prompt and efficient. From the first call and the end result i am extremely pleased. The tech was polite, courteous and did his job with the utmost professionalism . I appreciate the guys at prairie sons. They are my go to crew.
Kim Simon
We have used Prairie Sons for years for various repairs and service. We recently had our water heater replaced by them and was charged an extremely costly amount, thousands of dollars. But we paid them in full. We experienced low to no water pressure immediately and dealt with it for two weeks before calling them numerous times asking for a resolution. The same technician that installed the water heater came out and spent less than 5 MINUTES to find the issue was with our whole house filter. He angrily stormed out of our home and then sent us a bill for $140.00. The lack of customer service and the attitude of the technician will have us NEVER USE THEM AGAIN!
doug hibner
November 14, 2024
The gentleman that came out was very professional and courteous. Job turned out great.
Wayne Crosby
Furnace tune up - easy to schedule, on time, polite & gave us findings afterwards. Have used PraireSons for years for all of our plumbing & HVAC.. highly recommend
Steve Boint
I have a 150-year-old house with 100-year old plumbing. Two other companies punted on fixing a leaking fixture. Took Prairie Sons twenty minutes.